Privacy Policy
Last Updated: 6/1/2025
Your privacy matters to us. This Privacy Statement explains how Harmony Health collects, uses, and protects information when you use the Harmony Health patient portal (the “Portal”).
Information We Collect
When you use the Portal, we may collect:
- Personal information, such as your name, address, phone number, email address, and date of birth
- Scheduling and appointment information, including availability and appointment history
- Health information you choose to provide or that is needed to support services
- Technical information, such as your IP address, browser type, device information, and usage data
How We Use Information
We use information collected through the Portal to:
- Schedule and manage appointments
- Support care coordination and health plan programs
- Communicate with you about appointments, services, and related matters
- Operate, maintain, and improve the Portal
- Comply with legal, regulatory, and contractual obligations
We do not sell your personal or health information.
Health Information and HIPAA
Some information collected through the Portal may be considered protected health information (PHI) under the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
When applicable, PHI is handled in accordance with HIPAA and the Notice of Privacy Practices of your health plan or health care provider. That Notice explains how PHI may be used and disclosed and controls when applicable.
Sharing of Information
We may share information:
- With your health plan, health care providers, or care teams as needed to support benefits and services
- With service providers that help us operate the Portal, under strict confidentiality and security requirements
- When required by law or permitted by applicable agreements
Communications
When you use the Portal, you may receive communications related to scheduling, appointments, or services by phone, email, or text message. Message and data rates may apply.
Communication Preferences and Opt-Out
You may opt out of certain non-required communications from Harmony Health at any time. Communications necessary to provide services may continue.
To stop receiving text messages, reply STOP to any message you receive or follow the instructions provided in the message.
To manage email communications, use the unsubscribe link included in the message or contact us using the information below.
Please note that even if you opt out of certain communications, we may still send messages that are necessary to provide the services you have requested, such as appointment confirmations or required notices.
Cookies and Usage Data
We may use cookies or similar technologies to support Portal functionality, understand usage, and improve performance. These technologies do not give us access to your device and are used in accordance with this Privacy Statement.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. While no system can guarantee complete security, protecting your information is a priority.
Children’s Privacy
The Portal is not intended for children under the age of 13. Parents or legal guardians may use the Portal on behalf of a minor when permitted by the health plan or applicable law.
Your Choices and Access
You may request access to or make corrections to your information as permitted by law. Requests related to PHI are handled in accordance with your health plan’s or provider’s Notice of Privacy Practices.
Updates to This Privacy Statement
We may update this Privacy Statement from time to time. Updates will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have questions about this Privacy Statement or how your information is used, please contact:
Harmony Health
2020 Calamos Court, Suite 200
Naperville, IL 60563
(800) 291-0437